The information in this article applies to the following:
Before you can begin using all the advanced functions of your Neato Botvac Connected series robot you'll need to connect to your Wi-Fi Network. First thing to do is install the Neato App to your smartphone or tablet. Please visit your devices app store to download the latest version.
When installation completes, launch the app and follow the on-screen instructions. You will be prompted to create a Neato account and verify your account details via e-mail.
After your account is verified it's time too add/connect your robot
NOTE: When first powered on, the robot will automatically enter pairing mode. You will hear a musical chime and the INFO LED (Or Wi-Fi for the D7) will slowly blink blue, indicating it is ready to pair.
If you encounter connection or pairing problems, please see the following
Check your Wi-Fi router information:
Consider your Wi-Fi routers physical placement:
Connection Process (step by step)
If your first attempt at pairing was unsuccessful, you’ll need to place the robot back into pairing mode.
If you are unable to get past the ‘Connecting to Wi-Fi’ step, make sure the robot was properly bumper reset (As described above in STEP 4: Connect and Pair)
If you can’t get past the ‘Connecting to the internet’ step try the following:
If you can’t get past the ‘Registering robot on Neato Servers’ try the following:
If you can’t get past the ‘Reconnecting your device’ step try the following:
Still can’t connect?”
Tried these steps and still having issues connecting your Neato Robot to Wi-Fi or keeping it connected? Please see our article on running a network scan and then contact our care team by phone, chat, or email.
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