SEARCH THE KNOWLEDGEBASEHow can we help?Find answers to frequently asked questions and other how-to information for Neato robot vacuums and accessories. Frequently asked QuestionsCommon Problems and SolutionsWi-Fi & Connecting TroubleshootingFloor Plan (No-Go Lines and Zones)Error Codes & Error MessagesNeato Works With (Device & Service Integrations)User Manuals and DocumentationMaintaining Your Neato RobotBotvac Connected SeriesXV-Series, D-Series, Botvac Series VideosBatteries, Charging & Runtime How do I clean the drop sensors? The drop sensors detect stairs and ledges so the robot will avoid them. To clean the drop sensors, follow these steps: Turn your vacuum upside down. Insert a cotton swab into the drop sensor window area. Lightly clean the surface with the swab. Botvac Series: XV Series: Featured Topics How often should I clean my Neato filter? Read more How do I get the best performance from my Neato Robot? Read more Need help Chat With Us
