SEARCH THE KNOWLEDGEBASEHow can we help?Find answers to frequently asked questions and other how-to information for Neato robot vacuums and accessories. Frequently asked QuestionsCommon Problems and SolutionsWi-Fi & Connecting TroubleshootingFloor Plan (No-Go Lines and Zones)Error Codes & Error MessagesNeato Works With (Device & Service Integrations)User Manuals and DocumentationMaintaining Your Neato RobotBotvac Connected SeriesXV-Series, D-Series, Botvac Series VideosBatteries, Charging & Runtime Wheel Stuck A wheel stuck error message is caused when a wheel is blocked with debris, or there may be an issue with the wheels motor. Please try the following to resolve the issue. Spin the wheels by hand to make sure they wheels move freely, and remove anything in their way. Check for a faint click when you press in on each wheel and another when you release. If you have any compressed air, please blow out the wheel wells, to remove any debris that might be causing the issue. When you turn both of the wheels they should feel exactly the same. If there is a noticeable difference then one of the might have an issue with the motor. Turn both of the wheels in each direction for a few minutes and try run the Neato again. If the issue is persistent, please click on the blue chat icon for assistance or visit our Customer Care Contact page for more options. Featured Topics How often should I clean my Neato filter? Read more How do I get the best performance from my Neato Robot? Read more Need help Chat With Us