Neato Support

Neato with Google Assistant and Google Assistant Summary FAQ

You can use your voice to control your Neato Botvac Connected Series robot vacuums with Google Assistant using your Google Home or other Google Assistant enabled devices. Here’s more information on what you can say and how to connect them.

   

What countries are supported?

Google Assistant and Google Home support the Neato Robot Action for the Botvac Connected D3 - D7 Series robots in the United States (except Puerto Rico), Australia, Canada, France, Germany, Netherlands,  Ireland, Italy, Spain, Sweden, United Kingdom, Japan.

 

What Neato Robot vacuums does Google Assistant and Google Home work with?

  • Botvac D3 Connected
  • Botvac D4 Connected
  • Botvac D5 Connected
  • Botvac D6 Connected
  • Botvac D7 Connected 

 

What is the difference between the old Neato action and the new Neato action?

This new Neato Direct Action offers a tighter integration with Google assistant.

Not only is it easier for you to control your Neato - Instead of saying “Hey Google, ask Neato to clean”, you can simply say: “Hey Google, start vacuuming”

The action will now be available in more countries where both Google Assistant and Neato are in.

 

When will the old Neato action stop working?

The old Neato Action will stop working November 2019. At this point, you will no longer be able to ask your Neato to perform an action using the old action. 

Don't worry, simply unlink from your account from your old action, and relink it to the new action. Directions are provided below.

 

I had the old Neato action, how do I switch to the new Neato action?

First you will need to unlink your Neato account with Google Assistant

  1. On your mobile device, open the Google Home app googlehome.JPG.
  2. On the Home tab, tap the “Add” quick action googleplussign.JPG.
  3. Tap Set up a device
  4. Tap Have something already set up?
  5. Under Linked services find the Neato action
  6. Tap Unlink account 

Next you will need to link your Neato account with the new action on Google Assistant

  1. On your mobile device, open the Google Home app googlehome.JPG.
  2. On the Home tab, tap the “Add” quick action googleplussign.JPG.
  3. Tap Set up a device
  4. Tap Have something already set up?
  5. Search for Neato
  6. Login with your Neato Email and Password
  7. Authorize the Neato Robot Google Action to access your Neato Account

 

Can I use my Android phone, Android TV, Chromebook or iOS Device to control my Neato Robot?

Yes, in addition to using the Google Home device to control your robot you can also interact your Neato Robot with other Google Assistant enabled apps and devices including Android 6.0+ TVs, and iOS 9.0+ phones

 

What can I say to Google Home to control my Neato Robot?

Wake Google by saying "OK Google" or "Hey Google", followed by one of the example phrases...

Action Example Phrase 1 Example Phrase 2 Example Phrase 3
 Stop Cleaning  Stop vacuuming  Stop Cleaning  Stop the <vacuum name>
 Start Cleaning  Start vacuuming  Start Cleaning  Start the <vacuum name>
 Pause Cleaning  Pause vacuuming  Pause Cleaning  Pause the <vacuum name>
 Resume Cleaning  Resume vacuuming  Resume cleaning  
 Find the vacuum  Find my <vacuum name>  Locate my <vacuum name>  
 Dock vacuum   Dock the <vacuum name>  Charge the <vacuum name>  
 Vacuum status   Is the <vacuum name> running?  What is the <vacuum name> doing?  
 Check if charging  Is the <vacuum name> charging?    

 

 

 

 

 

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