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Find answers to frequently asked questions and other how-to information for Neato robot vacuums and accessories.

What If My Neato App Says My Robot Is Offline?

This information applies to:

  • Neato D3
  • Neato D4
  • Neato D5
  • Neato D6
  • Neato D7


 

If your Neato app says that your robot is OFFLINE, please try the following:

  • Remove the Neato from the charge base.
  • Make sure there are no light on the Neato. If there are light, hold down the start button until the lights go out.
  • Clean the silver charge bars on the base and make sure the cord is properly connected. Also, clean the silver charging bars on the backside of the Neato.
  • Ensure that the outlet is providing the base with power by testing it with another device.
  • Make sure robot makes good contact with charge base. It may take 30 seconds to a minute to show the charge.
  • Wait 5 - 10 minutes, and check again to see if the Neato is now online in the app.

 

 

If the above step does not fix the issue please try to manually reconnect the Neato.

  • First tap on the Robot Icon and then on the Settings Icon Picture1.png

 

                            

 

  • Select Wi-Fi from the list of Robot Settings and you will asked to go through the connection steps. Once you have complete the Wi-Fi set up again, the Neato will be back online.

 

                                

 


 

Can’t connect?

Tried these steps and having issues connecting your Neato Robot to Wi-Fi or keeping it connected? Please see our article for WiFi Troubleshooting

Or contact customer support, and please consider running a network scan prior to creating a support ticket.  How to Run a Home Network Scan.

 

 

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