Neato Support

Using Your Neato Robot with Wear OS by Google

What Neato robot vacuums can I use with Wear OS by Google?

All Neato Connected-Series robot vacuums are supported:

  • Botvac Connected
  • Neato D3
  • Neato D4
  • Neato D5
  • Neato D6
  • Neato D7

 

What version of Wear OS by Google is supported with the Neato App?

While there are many different Wear OS and Android Wear devices the Neato App may not work on older Android Wear devices that have not been updated to newer software.  We have tested and know the Neato App can be installed and is usable on the following devices:

  • TicWatch Pro
  • Asus Zen Watch 2
  • Fossil Q Men’s Gen 3 Explorist
  • TicWatch E
  • Huawei Watch 2 Sport

If your Wear OS by Google device supports 3rd Party Apps and was recently purchased and is newer than those listed above then it should work with the Neato Wear OS App.

 

How do I install the Neato App on my Wear OS Watch?

In order for the Neato App to appear on your Wear OS by Google device, you must first ensure your Wear OS by Google device has been updated to the latest software.  The following steps will ensure you have the latest version of Wear OS by Google on your Smartwatch. Please visit your watch manufacturers site for more details.

On your Wear OS by Google watch follow these steps to ensure your watch is up to date:

  1. Go to the ‘Settings’ App
  2. Select ‘System’
  3. Select ‘About’
  4. Scroll Down and choose ‘System updates’
  5. If a System update is available Download and Install it

 

Once you have confirmed your watch is up to date the Neato App and other Android Phone apps that include Wear OS by Google support should begin transferring their Wear OS by Google apps to your device.

If your Wear OS by Google device includes the Google Play Store App, follow these instructions to download the Neato Wear OS by Google App:

  1. Go to the Play Store App on your Wear OS by Google Device
  2. Scroll down to the ‘Apps on your phone’ section of the store
  3. Select ‘Neato’
  4. Choose ‘Install’

 

How do I use the Neato Wear OS by Google Application

To use the Wear OS by Google application, you must ensure that your Neato robot is on the Dock and is connected to your local Wi-Fi.  If your robot is online and ready to clean, you will see the name of your Neato robot with the words ‘Ready to Clean’ when you launch the Wear OS by Google app on your watch.

  1.    Tap the screen and you will see a Start and Stop Button
  2.    Press Start to begin cleaning
  3.    Press Stop to Pause cleaning

 

The Neato Wear OS by Google application is not responding

To use the Wear OS by Google application you must ensure that your Neato robot is on the Dock and is connected to your local Wi-Fi.  If your robot is online and ready to clean you will see the name of your Neato robot with the words ‘Ready to Clean’ when you launch the Wear OS by Google app on your watch.

There may be a delay between the state of the robot and what you see on your Wear OS by Google watch.  Always check the phone app for the most current state of the robot or if you are having issues connecting to your robot on your Wear OS by Google device.

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