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Find answers to frequently asked questions and other how-to information for Neato robot vacuums and accessories.

Using Your Neato Robot with Wear OS by Google

What Neato robot vacuums can I use with Wear OS by Google?

All Neato Connected-Series robot vacuums are supported:

  • Botvac Connected
  • Neato D3
  • Neato D4
  • Neato D5
  • Neato D6
  • Neato D7

 

What version of Wear OS by Google is supported with the Neato App?

Please ensure that your smartwatch is running Wear OS by Google 1.0 or greater.

The Neato App is available to download on Wear OS by Google smartwatches paired with phones running Android 6.0+ (excluding Go edition). It is not available on Wear OS by Google smartwatches paired with phones running iOS. Supported features may vary between platforms and countries.

 

How do I install the Neato App on my Wear OS Watch?

In order for the Neato App to appear on your Wear OS by Google device, you must first ensure your Wear OS by Google device has been updated to the latest software.  The following steps will ensure you have the latest version of Wear OS by Google on your Smartwatch. Please visit your watch manufacturers site for more details.

On your Wear OS by Google watch follow these steps to ensure your watch is up to date:

  1. Go to the ‘Settings’ App
  2. Select ‘System’
  3. Select ‘About’
  4. Scroll Down and choose ‘System updates’
  5. If a System update is available Download and Install it

Once your Wear OS by Google device has been updated to the latest software, download the Neato App onto your watch (note: apps on your phone don't automatically sync with your watch). Please make sure your watch is connected to Wi-Fi or on LTE to search and download apps.

On your Wear OS by Google watch follow these steps to download the Neato App from the Google Play Store:

  1.  If the screen is dim, tap it to wake up your watch
  2. To see your list of apps, press the Power button
  3. Scroll down and tap Play Store (you'll be signed in with the Google Account you used to set up your watch)
  4. Scroll down to the ‘Apps on your phone’ section
  5. Select ‘Neato’
  6. Tap ‘Install’

 

How do I use the Neato Wear OS by Google Application

To use the Wear OS by Google application, you must ensure that your Neato robot is on the Dock and is connected to your local Wi-Fi.  If your robot is online and ready to clean, you will see the name of your Neato robot with the words ‘Ready to Clean’ when you launch the Wear OS by Google app on your watch.

  1.    Tap the screen and you will see a Start and Stop Button
  2.    Press Start to begin cleaning
  3.    Press Stop to Pause cleaning

 

The Neato Wear OS by Google application is not responding

To use the Wear OS by Google application you must ensure that your Neato robot is on the Dock and is connected to your local Wi-Fi.  If your robot is online and ready to clean you will see the name of your Neato robot with the words ‘Ready to Clean’ when you launch the Wear OS by Google app on your watch.

There may be a delay between the state of the robot and what you see on your Wear OS by Google watch.  Always check the phone app for the most current state of the robot or if you are having issues connecting to your robot on your Wear OS by Google device.

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