SEARCH THE KNOWLEDGEBASEHow can we help?Find answers to frequently asked questions and other how-to information for Neato robot vacuums and accessories. Frequently asked QuestionsCommon Problems and SolutionsWi-Fi & Connecting TroubleshootingFloor Plan (No-Go Lines and Zones)Error Codes & Error MessagesNeato Works With (Device & Service Integrations)User Manuals and DocumentationMaintaining Your Neato RobotBotvac Connected SeriesXV-Series, D-Series, Botvac Series VideosBatteries, Charging & Runtime What battery works with my robot? Neato Online Store High Capacity Lithium-ion Battery SKU 945-0225 Standard Lithium-ion Battery NiMh Battery SKU 945-0129 NiMH Battery Set SKU 945-0005 Featured Topics How often should I clean my Neato filter? Read more How do I get the best performance from my Neato Robot? Read more Need help Chat With Us