NEATO CUSTOMER CAREStart here.Have questions about your Neato robot vacuum, or need some quick cleaning tips? Search our knowledgebase. Chat with usAvailable 24/7Start a chat Give us a callToll: +61 2 8310 5394 24/7+43-122-97431 9:00am – 5:00pm Monday-FridayToll Free: +1-877-296-3286 Toll: +1-720-785-5047 24/7+86 400 120 3547 周一至周五 上午9:00 -下午6:00 24/7 Chat and email form below are available in English+45 6 991 8575 Monday to Friday 09:00 to 17:00 *Charges may apply please check with provider24/7 Chat and email form below are available in English+358 9 4245 1981 Monday to Friday 09:00 to 17:00 *Charges may apply please check with provider+33 9 75 18 02 94 Monday to Friday 09:00 to 17:00 *Charges may apply please check with provider+49 3222 1092421 Monday to Friday 09:00 to 17:00 *Charges may apply please check with provider+354 800 7670 Monday to Friday 09:00 to 17:00 *Charges may apply please check with provider+353 (76) 680 5619 24/7 *Charges may apply please check with provider+39 02 94755004 Monday to Friday 09:00 to 17:00 *Charges may apply please check with provider+81 (0)800-222-0558（無料） Monday to Friday 09:00 to 17:0024/7 Chat and email form below are available in English+31 85 888 47 40 Monday to Friday 09:00 to 17:00 *Charges may apply please check with providerNew Zealand Toll:+64 4 974 7238 24/7+47 8 5295 491 Monday to Friday 09:00 to 17:00 *Charges may apply please check with provider24/7 Chat and email form below are available in English24/7 Chat and email form below are available in English+34 518 888 629 Monday to Friday 09:00 to 17:00 *Charges may apply please check with provider+46 8-446 835 73 Monday to Friday 09:00 to 17:00 *Charges may apply please check with provider+41 43 508 31 46 Monday to Friday 09:00 to 17:00 *Charges may apply please check with providerUnited Kingdom +44 20 3318 2995 24/7 *Charges may apply please check with providerUSA Toll Free: +1-877-296-3286 Toll: +1-720-785-5047 24/7Where are you?AustraliaAustriaCanadaChinaCzech RepublicDenmarkEstoniaFinlandFranceGermanyIcelandIrelandItalyJapanLatviaNetherlandsNew ZealandNorwayPolandSlovakiaSpainSwedenSwitzerlandUnited KingdomUSA Authorized International Support PartnersArgentina (+54)(11) 4707-3200 AguasChina 400 120 3547Indonesia +62-21-6631753 UnimarchIsrael +072-2210300 Effective RoboticsLithuania 8-37 310959 UAB MECRO TECHNIKONASMalaysia & Thailand +603-7728-8166 Corvan TechnologyPhilippines +632-6348587 Focus Global Inc.Russia 7-499-909-45-94 CleverCleanSingapore +65-6363-6566 Astell Asia GroupTaiwan +886-2-2995-9258 Quoview Technology Inc.Vietnam (+84) 938336633 Vietnam Robotics.,Ltd.Support PartnersArgentinaChinaIndonesiaIsraelLithuaniaMalaysia & ThailandPhilippinesRussiaSingaporeTaiwanVietnam Email Us Can’t talk right now? Fill out the form below to reach a Neato Customer Care representative via email. We are ready to answer any questions you might have about your Neato robot vacuum. Your Email Request Type Select an optionGeneralTechnical support-BackWhere to buyProduct informationWhere's my stuffWarranty & RepairPrivacy-Back1st time setupConnecting my robotGetting error messageFeature/functionalityAccount/password resetNeed part(s) & accessories Subject Suggested articles Description Country Select an optionAustraliaAustriaBelgiumBulgariaCanadaChinaCroatiaCzech RepublicDenmarkEstoniaFinlandFranceFrench GuianaGermanyGreeceHungaryIcelandIndonesiaIrelandIsraelItalyJapanLatviaLiechtensteinLithuaniaLuxembourgMaltaMalyasiaNetherlandsNew ZealandNorwayPhilippinesPolandPortugal Reunion IslandRomaniaRussiaSingaporeSlovakiaSloveniaSpainSwedenSwitzerlandTaiwanTurkeyUnited KingdomUnited States of AmericaOther Upload a file Maximum size: 1MB.Allowed file types: .jpg, .jpeg, .png, .gif, .pdf, .txt, .csv, .xls, .xlsx, .doc, .docx. SEARCH THE KNOWLEDGEBASEWhat do you need help with?Find answers to frequently asked questions and other how-to information for Neato robot vacuums and accessories. Quick how-tosWatch how-to videos for instructions on operating your Neato intelligent robot vacuum, using your Neato app, and more.Get help now Warranty & repairIf your robot is out of warranty, contact a Neato-authorized repair center for support.Find an authorized repair center
