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San Jose, CA

Community Management Specialist

Neato Robotics is developing technology at the forefront of robotics & artificial intelligence.

Our products are designed to free people from household chores and will change how we all look at housekeeping tasks.  Our products, the award-winning Neato family of autonomous robotic vacuums, have set new standards for intelligence, ease of use and cleaning effectiveness.  The products have been available in retail and online in the U.S. since 2010, and more recently in Europe and Asia.  And they are only the first few of many new products to come.

Our team consists of roboticists, mechanical, electrical and software engineers and product professionals who have launched brands that are now familiar names in consumer electronics.  Our management team is seasoned in leading startups from early stage to successful multinational enterprises.

We are wholly owned subsidiary of Vorwerk International and headquartered in San Jose, CA.  For more information on Neato robotics please visit our web site at www.neatorobotics.com

We have an exciting opportunity for a Community Management Specialist to join the Marketing Department based at our headquarters in San Jose, CA. As the Community Management Specialist, you support day-to-day activities for customer loyalty and retention, such as social communities, retail customer reviews, and influencer marketing.

Responsibilities

  • Manage Neato customer response on digital channels globally in accordance with the communications strategy—inclusive of but not limited to retailer customer reviews, social media, forums, and other online communities—to drive customer loyalty and retention
  • Monitor and respond to consumer inquiries and brand engagements, representing and protecting brand, on these channels
  • Establish operating rhythms, including communications and processes, with cross-functional stakeholders to ensure consistent alignment and enable timely action if/when emergent issues arise
  • Nurture the Neato Nation influencer and advocacy communities, and coordinate activities with the in-house team and agency partners
  • Coordinate and collaborate with marketing team as key input for various tactics, leveraging deep expertise of customer, including on social media content, email marketing, and other customer-facing communications
  • Leverage data to share insights and recommendations with internal stakeholders and vendors to drive improvements to brand and customer experience across digital touch points

Qualifications

  • 2-3 years of experience working with marketing teams, either in-house or at an agency, supporting social media, community management, or influencer marketing
  • Strong writing, editing, and proofreading skills, especially for consumer or consumer technology companies
  • Demonstrable experience with reviews monitoring tools, social aggregation, and influencer management platforms
  • Ability to articulate community metrics and impact on campaigns and business
  • Excellent interpersonal skills and a positive outlook for learning new skills
  • Able to multi-task, managing multiple projects and stakeholders at once
  • Highly organized, with strong attention to detail

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