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Find answers to frequently asked questions and other how-to information for Neato robot vacuums and accessories.

How do I delete or change my robot's Wi-Fi network?

The information in this article applies to the following:

  • Neato D3
  • Neato D4
  • Neato D5
  • Neato D6
  • Neato D7

Trying to change or remove the Wi-Fi on the original Botvac Connected? Click here.


To remove a Wi-Fi network:

  • First tap on the Robot Icon    and then on the Settings Icon Picture1.png


  • If you would like to delete a Wi-Fi Network, Select the Wi-Fi network you wish to remove and tap the trash can  icon in the upper right corner to remove.


To add a Wi-Fi network:

  • First tap on the Robot Icon    and then on the Settings Icon Picture1.png


  • Select Wi-Fi from the list of Robot Settings and then select the plus symbol from the top of the screen to begin scanning for available networks



  • Your robot will now begin auto-scanning for all nearby non-hidden compatible networks.  If your WI-Fi network is hidden you can manually enter it in the box at the bottom of the screen where it says “Or type Wi-Fi name…”




  • Enter the password (case sensitive) for the Wi-Fi Network you are attempting to connect you.  Upon successful connection you will see the newly added network in your list of available Wi-Fi Networks.



  • To connect and start using your newly added Wi-Fi network select it from the list and choose ‘Connect’.  Upon Successful connection you will see a checkmark beside the active Wi-Fi network.



NOTE: Your robot must have at least one Wi-Fi Network attached to it in order to delete a network.





Can’t connect?

Having issues connecting your Neato Robot to Wi-Fi or keeping it connected? Please see our article for WiFi Troubleshooting

Or contact customer support, and please consider running a network scan prior to creating a support ticket.  How to Run a Home Network Scan.





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