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NEATO CUSTOMER CARE

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Have questions about your Neato robot vacuum, or need some quick cleaning tips? Search our knowledgebase.

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If you need assistance, please consider using our live chat or email support options. Due to COVID-19 phone support is temporarily unavailable. Note: Our response may be delayed. USA Monday-Friday 9am – 5pm CT.

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Australia M-F 9am-5pm CT

Austria +43-122-97431 9:00am – 5:00pm Monday-Friday

Canada Toll Free: +1-877-296-3286 Toll: +1-720-785-5047

China +86 400 120 3547 / 上午9:00 -下午6:00 周一至周五 Holiday Hours: Our Customer Care Center will be closed on Christmas Day and New Year’s Day.

Czech Republic Please use chat or webform above.

Denmark Due to COVID-19 phone support is temporarily unavailable! Note: Our live chat and email support options are available in ENGLISH ONLY. 9:00am – 5:00pm Monday-Friday

Estonia Please use chat or webform above.

Finland Due to COVID-19 phone support is temporarily unavailable! Note: Our live chat and email support options are available in ENGLISH ONLY. 9:00am – 5:00pm Monday-Friday

France +33-97-518-0294 9:00am – 5:00pm Monday-Friday

Germany +49-32-221092421 9:00am – 5:00pm Monday-Friday

Iceland 800-7670 9:00am – 5:00pm Monday-Friday Icelandic local time

Ireland +35-376-680-5619 8:00am – 5:00pm Monday-Friday

Italy +390294755004 9:00am – 5:00pm Monday-Friday

Japan 電話:0800-222-0558(無料) Fax: 03-6890-8567 9:00am – 5:00pm Monday-Friday

Latvia Please use chat or webform above.

Netherlands +31-85-888-4740 9:00am – 5:00pm Monday-Friday

New Zealand M-F 9am-5pm CT

Norway Due to COVID-19 phone support is temporarily unavailable! Note: Our live chat and email support options are available in ENGLISH ONLY. 9:00am – 5:00pm Monday-Friday

Poland Please use chat or webform above.

Slovakia Please use chat or webform above.

Spain +34 518 888 629 9:00am – 5:00pm Monday-Friday

Sweden +46-8-4468-3573 9:00am – 5:00pm Monday-Friday

Switzerland +41-435083146 9:00am – 5:00pm Monday-Friday

United Kingdom +44-20-3318-2995

USA Toll Free: +1-877-296-3286 Toll: +1-720-785-5047 5:00am – 9:00pm PST Monday-Saturday 3:00pm – 9:00pm PST Sunday

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Can’t talk right now? Fill out the form below to reach a Neato Customer Care representative via email. We are ready to answer any questions you might have about your Neato robot vacuum.
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SEARCH THE KNOWLEDGEBASE

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Find answers to frequently asked questions and other how-to information for Neato robot vacuums and accessories.

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Quick how-tos

Watch how-to videos for instructions on operating your Neato intelligent robot vacuum, using your Neato app, and more.

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Warranty & repair

If your robot is out of warranty, contact a Neato-authorized repair center for support.

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