Neato Support

What are the System Requirements for using Botvac Connected with the Neato app?

  1. Internet connection required
    • An Internet connection is required to run the robot in connected mode
    • An Internet connection is required to use the Neato app.
    • High speed internet connection 
  2. Router / Extenders
    • Neato Botvac Connected Series robots ONLY support 2.4GHz Wi-Fi networks.  The Neato app automatically shows you only 2.4GHz wireless networks when you setup up your robot.
  3. Devices Supported
    • Apple Devices
      • Software
        • iOS 10.2 and newer
      • Hardware
        • Apple iPhone 5 and newer
        • Apple iPad 4 and newer
        • Apple iPod Touch 6th gen 
        • Apple iPad Mini 2 and newer
        • Note: Neato app is not optimized for tablets.
    • Android Devices
      • Software
        • Android 4.1 and newer
      • Hardware:
        • Supported:
          • xlarge screens (at least 960dp x 720dp)
          • large screens (at least 640dp x 480dp)
          • normal screens (at least 470dp x 320dp)
        • Not Supported:
          • small screens are at least 426dp x 320dp
  4. Network Security
    • WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
    • WEP EAP (Enterprise Authentication Protocol) are not supported.
  5. Wi-Fi Channels
    • The FCC requires all wireless devices in the US to operate on wireless spectrum channels 1-11.
    • Countries outside of North America can use spectrum channels above channel 11. Please refer to your local regulatory agency to determine what channels are accessible.
    • A future robot software release will support access to channels above 11 to users outside of North America.  Until then, please use channels 1-11.
    • Please check for software updates.

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