If your Neato is still under warranty and you could not resolve the issue with your robot, you can get further assistance by contacting customer service here. You can also find product warranty details in the Neato Robotics Limited Warranty.
If your robot is out of warranty, Neato recommends contacting an authorized repair facility.
We recommend that you keep extra filters on hand to keep your robot working well. Because Neato robots operate on battery power, at some point you will need to replace its batteries. You can purchase replacement batteries here.